Case Study
A Healthy Food Supplier (Variety of Soups & Salads) to Celebrity Clients was in need of a streamlined process and reduction in manual work was the major task.
Healthy Food Supplier
The Challenge
- Manual Intervention was at pick
- Delayed deliveries
- Low client repeat rate
- Negative cash flow as credits were extended to clients
- No Data Management was in place
The Solution
- New mobile application was developed for the client communication
- End to End Processes were redefined
- E Wallet was introduced for subscription based module
- Feedback Mechanism Established
- Reporting Mechanism developed
The Outcome
- Daily Client communication time reduced by 3.5 hours daily (Cumulative 4 Man Months)
- Creation of e-Wallet on tech platform resulted in advance collection and improve cash flow 100%
- The client Repeat rate increased by 50%
- Over All client base increased from 100 to 210 in 6 months
- Reports, Trend Analysis helped company to make decisions on Bulk Purchase, better credit period etc.
- Client communication like monthly menu, special offers, client grievances handling is more effective due to a single communication platform.