Case Study
Special Purpose Machine Manufacturing Company was in need of better team structure to ensure timely and accurate service delivery and prevent rework / quality issues.
SPM Manufacturer
The Challenge
- Division of work
- Poor Production planning
- Delay in Service Delivery
- Repetitive work
- Inappropriate Team Structurer leading to lack of role clarity
The Solution
- Team Structure was defined by developing RACI mechanism to ensure role clarity
- Production process was redesigned to enable production team deliver the product faster
- Tracking of every step was initiated along with reporting mechanism
The Outcome
- Role clarity helped employees to perform tasks with higher accuracy
- The rework reduced by 25-35% in first 3 months
- The service delivery is now faster and production cycle reduced from average of 15 days to 11 days
- Over all production increased by 10-12% in six months
- The cost reduced by 20-22% which impacted the net profit