Case Study
A Safety & Security system Integrator was in need of streamlined and interlinked processes along with technology refresh due to legacy systems.
Electronic Security System Integrator
The Challenge
- AMC were pending for more that 6 months of 90% of the clients
- Only 20% AMCs were renewed in 1 year
- Time consumption of new installations of Security system is doubled leading to increased cost
- No technology to track workforce, tasks, procurement etc.
- High attrition rate at 45-50%
- High inventory cost and dead stock accumulation due to no tracking of material
- No Inhouse Accounting mechanism
The Solution
- The structured Org chart and Roles & responsibilities created.
- CRM implemented to track performance, inventory management & work allocation etc.
- Teams were built basis functions
- AMCs were brought on track in 5 months.
- Accounting department was set up to ensure accurate financial reporting
The Outcome
- The AMC renewal increased from 20% to 75% which generated revenue of Rs. 1,50,000 monthly
- The service delivery time of new installation was reduced by 25-30%
- The additional work is handled by team and new projects are delivered
- The revenue increased by 35% annually
- Net margins are increased from 11.5% to 16% in past 8 months
- Attrition brought down to 22%
- Robust reporting mechanism helped management to review real time status of each aspect of finance and take decisions accordingly