Case Study
A Safety & Security Company was in need of streamlined and interlinked processes along with technology refresh due to legacy systems..
Safety and Security System
The Challenge
- Challenges on interdepartmental communication
- No Set Operational and Project execution standards in place
- No Set Roles and Responsibilities for team
- The technology was not used in its full capacity for lead management, work allocation, tracking work status, etc.
- AMCs were pending
- No Reporting mechanism in place
- No vendor network was in place. Single vendor policy was followed
The Solution
- End-to-End process was designed for the company
- The ERP was redeployed and was functional 100% across departments
- Teams were rebuilt basis functions, locality and skill sets
- Reporting mechanism built
- Team meetings, Project Kick Off meetings initiated for smooth functioning of operations and service delivery
The Outcome
- AHT of project is reduced by 10-15 days
- Overall sales are gone up by 8%
- Attrition reduced from 35% to 20% annually
- Vendor network is set giving the company a better negotiation power and options
- The trend analysis of purchases & vendor network helped company to reduce its procurement cost by 7-10%
- The DSO (Days Sales Outstanding) is reduced due to prompt service and timely completion to 45 days from 65 days.